Adorable Kids Mississauga in Mississauga, ON Closed now

Reviews about Adorable Kids Mississauga

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  2020-07-29, by Tania Melo
  I ordered a dress for my daughter from their online store and had it scheduled to be picked up in the Mississauga location. I was told it would be guaranteed available by Wednesday (i had a function to attend on that Saturday). Wednesday rolled around and i tried to contact the Mississauga store to inquire whether they had my dress. After several attempts no one ever answered and you can't leave voicemail. I contacted the online representative and they informed me that they don't deal on the store level they only take orders. I have to contact them by email. I emailed them and was told that i would receive an answer by 24 hrs on my shipment. 24hrs passed and no response. I tried calling again- no answer. I tired the Toronto location and a rep told me that the shipment was late due to weather conditions, but that Mississauga had the same dress in stock without sleeves. She put the dress on hold for me in case the original dress didn't make it by Saturday. I was content with this decision. Friday afternoon came and i tried calling the store several times again and no answer. I left a vm for Toronto and at 3p I received an email that the stores had closed to weather conditions and my dress couldn't be picked up. This was extremely frustrating. I know had to take my daughter to the mall in the "bad weather conditions" and find a last minute dress. I send a long email back to the company explaining my frustration and all i got was "we will refund you". There is a huge communication gap between the online store and what happens in store. The only time i heard from the Mississauga location was the week after when they called to tell me that my daughters dress was available. They didn't even know that my order had been cancelled. They then proceeded to contact "head office" for me to get my refund. This was my first experience with them and it wasn't good. Based on the lack of customer service, I can't say i will reorder. I wouldn't have posted a review, but sometimes its necessary.
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  2020-03-31, by Adrian Fong
  Called to make appointment girl on the phone very rude and not helpful this store just missed out on 2 boys suits and 5 flower girl dresses, will try elsewhere
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  2019-11-05, by Akashdeep Singh
  We went here to look for a suit for my son. The staff were rude. The person at the counter told us that they were opne by appointment only but there is no mention of this anywhere inside or outside the store . When my friend went and asked, no such policy existed. They charge shitloads for stuff that I do not think is worth the amount.